Account locked out - no way to log in again

Stanfort — Sun, 03 Mar 2024 18:01:58 GMT

Hi,

my daugther is locked out of her account completely. Waiting for hours or even days did NOT work.

I tried to get to an agent to solve this, but no way.

Hopefully, someone here in that forum can point me to a solution.

Re: Account locked out - no way to log in again

hTideGnow — Sun, 03 Mar 2024 18:03:18 GMT

did you try using both the app and the browser? if you are using the browser, try using Incognit/private/secret mode on the browser and try on different browsers as well

But if you really cannot login still, support agent can help. You said "no way", was that you just cannot submit ticket?

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Account locked out - no way to log in again in Get Support

Account locked out - no way to log in again

Re: Account locked out - no way to log in again