topic Re: Cannot login to account - no SMS messages received in Get Support

Cannot login to account - no SMS messages received

scottmay — Fri, 01 Mar 2024 22:10:42 GMT

I have tried MANY times to log into my account and I cannot until I enter code sent to my phone but the message never, EVER arrives. The help article I read said that after the 5 minute login grace period expires, I should click the did not receive an SMS and that there would be an option to send the 6 digit code to my email. That option never is available for me.
I cannot move forward with my account and the service, which I've already paid for. I am extremely frustrated and ready to change back to Bell.

Re: Cannot login to account - no SMS messages received

Chalupa_Batman — Fri, 01 Mar 2024 22:21:32 GMT

If you're having this many issues trying to get into your account, maybe it's best to reach out to a CS Agent to find out why.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

THeir response will be in the top right corner of the page.

Re: Cannot login to account - no SMS messages received

scottmay — Fri, 01 Mar 2024 22:24:22 GMT

Thank you for the help

Re: Cannot login to account - no SMS messages received

computergeek541 — Sat, 02 Mar 2024 00:05:43 GMT

@scottmay wrote:
I have tried MANY times to log into my account and I cannot until I enter code sent to my phone but the message never, EVER arrives. The help article I read said that after the 5 minute login grace period expires, I should click the did not receive an SMS and that there would be an option to send the 6 digit code to my email. That option never is available for me.
I cannot move forward with my account and the service, which I've already paid for. I am extremely frustrated and ready to change back to Bell.

@scottmay

If you haven't already contacted a CSA by private message yet, please use the chatbot instead. This is the method that Public Mobile would like us to use to contact customer support agents. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Cannot login to account - no SMS messages received

calvinkcheng — Sat, 02 Mar 2024 18:01:17 GMT

They definitely need to figure out an alternative for this SMS code to login. People changing over or activating accounts will undoubtedly have issues with sending/receiving messages and phone numbers. Not having support for this and port authorizations is a major oversight.

Re: Cannot login to account - no SMS messages received

Ron69 — Sun, 03 Mar 2024 17:17:26 GMT

I have same issues plus not receiving phone calls either...waiting now on customer service to come through