topic Re: Could not complete activation in Get Support

Could not complete activation

Saida79 — Mon, 04 Mar 2024 01:40:57 GMT

Hello, I tried to activate my new subscription and transfer my number from Koodo but I got the "Activation not completed" screen on the app.

After contacting support they told me to reinstall the app which I did but I still get the activation not completed screen whenever I log in with my account in the app. No other solution was found by support yet.

Is there a way to reset the activation process?

Thank you.

Re: Could not complete activation

Chalupa_Batman — Sun, 03 Mar 2024 16:37:57 GMT

Hey @Saida79

To transfer over numbers from Koodo, you must reach out to a CS Agent using this chatbox link.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Enter... Porting Koodo Number into the chat.

Re: Could not complete activation

Phil_Adelphus — Sun, 03 Mar 2024 16:52:22 GMT

@Saida79 Is your Koodo account postpaid or prepaid? For prepaid you have to take a temporary number and then ask customer support to make the transfer. If postpaid then that isn't necessary but it sounds like you need to contact customer support either way. If the chatbot doesn't work (some have said it's being persnickety today) send a private message which you probably already know how to do since you already contacted them.

Re: Could not complete activation

hTideGnow — Sun, 03 Mar 2024 16:54:22 GMT

hi @Saida79 are you activating eSIM ?? if it is please check your sim manager on your phone, is the Public Mobile sim showing there? if it is, enable it