topic Re: Reg. Subscription in Get Support

Reg. Subscription

HK4 — Sun, 03 Mar 2024 16:44:09 GMT

Activated new SIM on Mar.01,2024. But system is showing wrong activation date and locked phone and asking for renewing subscription. Since phone is locked can’t make calls o

Re: Reg. Subscription

hTideGnow — Sun, 03 Mar 2024 16:44:50 GMT

hi @HK4

was it showing a month ago??

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reg. Subscription

HK4 — Sun, 03 Mar 2024 16:46:14 GMT

System showing last cycle starting Jan.31,2024

Re: Reg. Subscription

hTideGnow — Sun, 03 Mar 2024 16:47:25 GMT

yes @ should be that. Support agent would be able to help. Please submit ticket

Re: Reg. Subscription

BKNS27 — Sun, 03 Mar 2024 16:48:23 GMT

@HK4

Call 1-855-4PUBLIC and check on the status of your account.
DM a CS_Agent to investigate at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437