topic Re: Not receiving six digit code in Get Support

Not receiving six digit code

Ron69 — Sun, 03 Mar 2024 16:30:39 GMT

When trying to log in it asks to enter six digit code sent to my phone through text but i never get the code. Sms is enabled and i get other texts but not for the code

Re: Not receiving six digit code

HALIMACS — Sun, 03 Mar 2024 16:31:37 GMT

@Ron69

If you tap the option that reads didn't get the code?, you will be given the option to receive it via email.

Re: Not receiving six digit code

Ron69 — Sun, 03 Mar 2024 16:35:16 GMT

Thanks but i dont get that ootion, all i get is resend code. Am i missing something?

Re: Not receiving six digit code

BKNS27 — Sun, 03 Mar 2024 16:35:24 GMT

@Ron69

Have the 2FA code sent by email or calling, just hit Resend Code/Didn’t receive Code and you will have the 3 options to send code.

Re: Not receiving six digit code

Chalupa_Batman — Sun, 03 Mar 2024 16:35:38 GMT

Hey @Ron69

Here's a way to have it sent to your mail instead for now.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

Re: Not receiving six digit code

Chalupa_Batman — Sun, 03 Mar 2024 16:36:48 GMT

Hey @Ron69

If you're not getting it, please submit a ticket to a CS Agent via this link using the chat bot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Not receiving six digit code

Ron69 — Sun, 03 Mar 2024 16:40:42 GMT

Thanks i will have to submit ticket as i dont have the email option at all. Just the resend code option.

Re: Not receiving six digit code

softech — Sun, 03 Mar 2024 16:44:12 GMT

@Ron69 try this, maybe you can get the option before support replies

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

Re: Not receiving six digit code

Phil_Adelphus — Sun, 03 Mar 2024 17:02:09 GMT

@Ron69 Once you get into the account by some means check your Eversafe profile and make sure it has the right phone number there.

Re: Not receiving six digit code

Ron69 — Tue, 12 Mar 2024 00:20:31 GMT

So this ended up being two issues..

1) eversafe had wrong number for my account which CS eventually got fixed

2) Bell took forever to get my phone ported. Took a week of calling and finally got it going

Big thanks to customer service who worked with me very patiently to get this resolved