topic Re: Resetting Apple Live Voicemail Greeting in Get Support

Resetting Apple Live Voicemail Greeting

fspilot — Mon, 25 Mar 2024 03:06:09 GMT

I am unhappy with my personalized custom Apple iOS Live Voicemail greeting and would like to reset back to the default standard Apple greeting. I tried to select the default but the save selection on the top right corner is grayed out and I’m unable to save it. The greeting that I recorded can be heard when I call but can’t be heard on the phone in the greeting menu. Do I have to do a full reset of the voicemail service through support to delete the greeting and use the default?

Thanks.

Re: Resetting Apple Live Voicemail Greeting

Chalupa_Batman — Sun, 03 Mar 2024 15:19:23 GMT

Morning @fspilot

https://support.apple.com/en-us/105066

https://www.youtube.com/watch?app=desktop&v=QSZ_vS2ATGE&ab_channel=TrevorNace

Hope this helps

Re: Resetting Apple Live Voicemail Greeting

fspilot — Sun, 03 Mar 2024 15:32:43 GMT

Morning @Chalupa_Batman @Phil_Adelphus

What I see on my phone is the default outgoing greeting is selected, not the custom one. With that set my custom outgoing greeting is still playing. I am unable to select and save default again. Turning off and then turning on Live Voicemail in the settings won’t work.

Re: Resetting Apple Live Voicemail Greeting

Phil_Adelphus — Sun, 03 Mar 2024 15:29:32 GMT

@fspilot I didn't think you could change the Apple Live Voicemail greeting from the default. Are you sure you didn't change the PM voicemail greeting instead? If there's a problem with the Apple Live Voicemail it would be Apple support you need rather than Public Mobile I'd have thought.

Re: Resetting Apple Live Voicemail Greeting

Yummy — Sun, 03 Mar 2024 15:30:40 GMT

Well, this has nothing to do with PM support. It is apple thing so you should research on apple forums and blogs.

Some customers might have experience with apple stuff so they might provide some insights but ...

Re: Resetting Apple Live Voicemail Greeting

golfball — Sun, 03 Mar 2024 15:31:25 GMT

You can't set a custom greeting through Apple as far as I know. Press and hold 1 on the dialler in the phone app to access your Public Mobile voicemail and try changing your greeting from there.

Re: Resetting Apple Live Voicemail Greeting

Chalupa_Batman — Sun, 03 Mar 2024 15:35:10 GMT

OK. Then sadly it's nothing that Public Mobile can help with. I think it has something to do with the latest iOS update. I'd suggest you hit up the Apple Support Community to sort this out.

Re: Resetting Apple Live Voicemail Greeting

fspilot — Sun, 03 Mar 2024 15:36:16 GMT

@Phil_Adelphus When the Live Voicemail is turned on the greeting I set on Live Voicemail plays. When I turn off Live Voicemail the standard PM Voicemail greeting plays.

Re: Resetting Apple Live Voicemail Greeting

Phil_Adelphus — Sun, 03 Mar 2024 15:39:35 GMT

@fspilot Something may have changed because fairly recently it was the case that only Telus customers who subscribe to Visual Voicemail could change the Siri greeting and PM doesn't have Visual Voicemail. It still seems most like an Apple issue but if you want to ask Public Mobile customer service then submit a ticket using the chat message icon bottom right.

Re: Resetting Apple Live Voicemail Greeting

golfball — Sun, 03 Mar 2024 15:39:41 GMT

What version of iOS is on your phone?

Re: Resetting Apple Live Voicemail Greeting

fspilot — Sun, 03 Mar 2024 15:41:31 GMT

The latest iOS 17.3.1

Re: Resetting Apple Live Voicemail Greeting

golfball — Sun, 03 Mar 2024 22:28:46 GMT

I just tested it out and I'm seeing the same problem. ~~I do believe it's partly a Public Mobile issue~~ as previously the ability to set a custom greeting was completely disabled on this software version. ~~I'm not sure whether it's Apple or PM that can resolve this.~~

Edit: Apple would have to fix this.

Re: Resetting Apple Live Voicemail Greeting

dwh1 — Sun, 03 Mar 2024 15:47:49 GMT

@fspilot There's one other thing I can offer, though I don't know how helpful it will actually be. When I first ported into PM from Koodo,. the Voicemail tab would still act as if still had Visual Voicemail despite PM not having it. This was before IOS 17's Live Voicemail was introduced. I created a support ticket and a Telus 2nd tier tech worked with me over several calls, including one with Apple support, and we determined that this was a bug in IOS - it doesn't react well when switching from a carrier with Visual Voicemail to one without Visual Voicemail.

There was no fix for the issue except to set up my phone from scratch without restoring from backup.

I've since ported out (tried out Freedom) and came back when PM introduced the current $34/50 US/Canada plan , and I think I have a similar problem as before, but having Live Voicemail on mostly masks it - except that I have the option to record a custom Live Voicemail greeting, which then doesn't save.

My theory is that isn't actually for recording a Live Voicemail greeting but a Visual Voicemail greeting, and the iOS bug is incorrectly allowing it to be visible.

I have no idea why you have a custom greeting that you can't get rid of - I have the default and can't change it despite the phone offering me the option to change it - but I suspect it may be related to the same bug. If so, you could try ensuring you have a good backup and then resetting your phone and seeing if that fixes the problem. If it doesn't, you could restore your backup and be back where you are now. If it does fix the problem, then you could decide whether setting the phone up from scratch is worth the trouble or whether it's better to restore your backup and live with the issue until (and if) Apple fixes the bug.

So yeah - I strongly suspect your issue is related to mine, but I don't know how helpful that knowledge will actually be.

Re: Resetting Apple Live Voicemail Greeting

golfball — Sun, 03 Mar 2024 15:55:11 GMT

I think you may be on to something. I'm seeing this bug after using dual SIMs where the other one had VVM.

Re: Resetting Apple Live Voicemail Greeting

fspilot — Sun, 03 Mar 2024 19:22:56 GMT

Been in touch with support. Installed a new free eSIM and reset voicemail with no luck. Will try resetting my device another time. Was wondering if this affects only eSIM users or SIM as well. I’ll check with Apple as well.

I’m going to turn Live Voicemail off for now. Not a dealbreaker.

Thanks everyone for your insight and help.

Re: Resetting Apple Live Voicemail Greeting

JBonnie — Sat, 16 Mar 2024 22:33:30 GMT

Thankyou that was helpful. I've been having the same problem.