topic Incorrect ESN/MEID in Get Support

Incorrect ESN/MEID

Stelight — Sun, 03 Mar 2024 10:48:42 GMT

Transferring my number from Fido via eSIM and got a text message saying I have entered the incorrect ESN/MEID. I have my Fido account number to provide as an alternative, but don’t know where I can contact them (they said they would call shortly but I did not receive a call). If someone could give me a way to submit my account information that would be greatly appreciated. Thanks!

Re: Incorrect ESN/MEID

Phil_Adelphus — Sun, 03 Mar 2024 11:11:45 GMT

@Stelight I will private message you a number to call, check your inbox in a couple of minutes (envelope icon top right or tap your avatar). Make sure to have your Fido sim in the phone to reply YES (all caps) to the authorization text.

Re: Incorrect ESN/MEID

Shel____ — Sun, 03 Mar 2024 13:35:00 GMT

I have the exact same problem. How do I fix it? Thank you.

Re: Incorrect ESN/MEID

Phil_Adelphus — Sun, 03 Mar 2024 13:36:37 GMT

@Shel____ Check your community inbox in a few moments.

Re: Incorrect ESN/MEID

danoi1017 — Sun, 03 Mar 2024 15:10:26 GMT

Hi, I'm having this exact same issue. Some help fixing the issue would be appreciated. Thanks in advance

Re: Incorrect ESN/MEID

Phil_Adelphus — Sun, 03 Mar 2024 15:16:45 GMT

@danoi1017 I will send you the number, check your inbox in a couple of minutes