topic Re: Cannot receive MMS messages in Get Support

Cannot receive MMS messages

june222 — Thu, 29 Feb 2024 02:21:45 GMT

I can send and receive SMS text messages but I cannot download/receive or send MMS messages (images etc) . It only started happening today and it worked fine before. I still have data left in my plan. I've tried restarting my phone multiple times and clearing data from the messaging app but nothing has worked.

Re: Cannot receive MMS messages

HALIMACS — Thu, 29 Feb 2024 02:33:54 GMT

@june222

Please review this article in the event you may be one of these customers:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

Re: Cannot receive MMS messages

TheSterlinger — Thu, 29 Feb 2024 03:10:25 GMT

There has been some changes to MMS for a certain users, but you can try resetting your APN settings.
If you’re on, iPhone, go to cellular, then click cellular data networks then click reset settings. Then restart.

if you’re on android, go to settings, then click connections and click mobile networks, then click access point names that click the three dots and click reset, then restart your phone.

Android: https://www.publicmobile.ca/en/get-help/articles/set-up-data-on-an-iphone

iPhone: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

Re: Cannot receive MMS messages

Firestarb — Thu, 29 Feb 2024 10:31:25 GMT

I have Samsung flip 5 OnePlus open OnePlus 8 pro all having the same issue only started yesterday I've gone in and changed the settings still having the same issue didn't need to on the Samsung flip 5 the settings are already correct but cannot send any pictures or receive any type of pictures and have lots and lots of data

Re: Cannot receive MMS messages

june222 — Sun, 03 Mar 2024 04:33:18 GMT

Hi, I tried resetting and changing my APN settings and then restarting but unfortunately, it still doesn't work.