topic Re: My account in Get Support

My account

Jake14 — Sun, 03 Mar 2024 01:20:34 GMT

My account is not working everytime i try to log in with my email it says it doesnt exist ive tried everything from changing passwords to emails but nothing works how can i fix this.

Re: My account

fixin — Sun, 03 Mar 2024 01:22:01 GMT

@Jake14 - Try contacting using this:

⬇️ Click the link for Public Mobile’s NEW ChatBot * ⬇️

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ChatBot doesn’t help with it, contact CS_Agent here ** : https://urlshortner.tiia.ai/xYpc_I

* - This ChatBot may help you. If not, it’ll ask you to contact CS_Agent. ** - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: My account

BKNS27 — Sun, 03 Mar 2024 01:34:10 GMT

@Jake14

Did you create an Eversafe ID before signing into your account? If not, you need to Sign Up.

Re: My account

Jake14 — Sun, 03 Mar 2024 02:52:39 GMT

I signed up years ago

Re: My account

hTideGnow — Sun, 03 Mar 2024 02:55:05 GMT

HI @Jake14

is your service working fine? want to check if it is just a My Account login problem or you cannot even use PM servcies

Re: My account

Jake14 — Sun, 03 Mar 2024 03:04:46 GMT

ok so i go into my public mobile app i tap login witch takes me to the email and password i then type in my user and password hit log in and it says email and password do not match so i go to reset my password and it says "please enter a valid email address registered to your account even tho that is my email then i try to do the phone number one and it sends a confermation to me i then type it in reset my password try to log in again and the same thing happens so i try to reset my email with my phone number and it doesnt send me anything no phone message no email nothing

Re: My account

Jake14 — Sun, 03 Mar 2024 03:13:06 GMT

i just want my account back so i can put time on my phone

Re: My account

Jake14 — Sun, 03 Mar 2024 03:16:01 GMT

ill do anything at this point

Re: My account

hTideGnow — Sun, 03 Mar 2024 03:18:52 GMT

HI @Jake14

do you have the phone service now? can you make and receive calls and data work?

Re: My account

Jake14 — Sun, 03 Mar 2024 03:21:48 GMT

No my plan ran out today hence why i need into my account so i can make a payment

Re: My account

hTideGnow — Sun, 03 Mar 2024 03:23:22 GMT

HI @Jake14

ok, quickest way to get back service first is to buy a voucher from Shoppers drug mart and then load the voucher using *611. You can also buy voucher online at recharge.com and you can get your service back within 10 mins

For login, you will probably need support agent to help. please submit a ticket with CS Agent here using Chatbot.. Just click on the Orange bubble on the lower right to start. Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

Jake14 — Sun, 03 Mar 2024 03:33:36 GMT

Ok bro, i got just enough credits and money in my bank to be able to get my service going the login bs i already tried how am i supposed to log in if it wont let me.

Re: My account

Jake14 — Sun, 03 Mar 2024 03:35:08 GMT

Dont mean to be rude but ive been at this since 2pm im a little irritated

Re: My account

hTideGnow — Sun, 03 Mar 2024 03:36:09 GMT

HI @Jake14

we are just customers like you. Please follow

1. buy voucher from Shoppers drug mart or online and load voucher using *611 on your phone

2. submit ticket with PM agent to get the login issue fix.

We won't be able to help further from here as we don't have access to your account

Re: My account

Jake14 — Sun, 03 Mar 2024 03:37:11 GMT

Thx for the help better than the bot have a great night