topic Re: Updating Payment Method in Get Support

Updating Payment Method

BCBryan — Sun, 03 Mar 2024 02:11:08 GMT

I got a text saying I should update my information since the credit card was about to expire. When I try to manage payment method, the only field I can access is the postal code - all the others don't accept input. The instructions on the site are useless, since the tabs they reference don't appear on the screen. How do I update the information?

Re: Updating Payment Method

Handy1 — Sun, 03 Mar 2024 02:16:51 GMT

@BCBryan

There’s been many issues with folks trying to update credit card , was supposed to have been fixed back in dec 2023 . Best if you can wait 24 hours and try again incognito /private mode or from a different device or even the app if you haven’t already tried that . But if in a hurry you can buy payment vouchers from 7-11 shoppers shell gas or for a fee recharge.com / muskbird.com and load them *611 to resume services right away . If all-else fails submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support to fix

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Updating Payment Method

Dunkman — Sun, 03 Mar 2024 02:18:40 GMT

@BCBryan

Website has caching issues. Try a different web browser, clear cache or incognito mode. Or try a different device or use the PM mobile app.

Re: Updating Payment Method

BCBryan — Sun, 03 Mar 2024 02:37:07 GMT

Thanks, I'll try.

Re: Updating Payment Method

Quincy1 — Sun, 03 Mar 2024 03:36:42 GMT

When it comes to browsers, make sure you disable ad-blocking for any pages with form issues, refresh and try again. There is a shocking amount of scripts for valid site features like drop-down menus and auto-search suggestion that get blocked by ad-blockers. I have to disable my ad-blocker for at least one site a day to get certain functionalities back.

Re: Updating Payment Method

BCBryan — Sun, 03 Mar 2024 21:41:49 GMT

Thank you. I'm still having a frustrating experience but have submitted a ticket and hope someone will eventually be able to solve the issue. I'm apparently not the only one having this problem.

Giving Up

BCBryan — Mon, 11 Mar 2024 17:01:45 GMT

Having spent literally hours of frustrating effort to update my credit card information on this website, I am reluctantly admitting defeat and moving to Videotron. The advice I received from other community members seemed hopeful, but ultimately nothing worked. If I try to update from my desktop, I can only input the postal code. If I try from my phone, the website accepts the numbers, but then scrambles them and dumps me out. This happens over and over, and when I finally got connected with a customer rep, I was told they were working on it, but agents have no authorization to access accounts and he couldn't help. This apparently affects many people and has been ongoing since December. Suggestion to Public Mobile: If your business model depends on customers doing everything on line, maybe you should have a functioning website? Anyway, to quote Shakespeare, "Do as thou wilt, for I have done with thee."

Re: Giving Up

Yummy — Mon, 11 Mar 2024 17:08:55 GMT

Many report process updating credit card info is broken.

Contact agent - open a ticket - to update it for you.

Open a Ticket through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

Re: Giving Up

Handy1 — Mon, 11 Mar 2024 17:12:46 GMT

@BCBryan

You might have to wait full 24 hours before trying again . And do so incognito /private mode . Can also try the app instead of website . But if in a hurry you can buy payment vouchers from 7-11 shell gas , shoppers or for a fee recharge.com and load them *611 to resume services right away . If still no luck

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Giving Up

hTideGnow — Mon, 11 Mar 2024 17:19:39 GMT

HI @BCBryan

yes, payment issue is trouble here

is your account now suspended? if you need, get a voucher to resume service first. Get it from Shoppers drug mart and load the voucher using *611

Re: Giving Up

BCBryan — Mon, 11 Mar 2024 17:27:52 GMT

Thanks. Tried all of this, but nothing works.

Re: Giving Up

BCBryan — Mon, 11 Mar 2024 17:28:24 GMT

Thanks. Tried this already. The agent says they aren't allowed to intervene.

Re: Giving Up

BCBryan — Mon, 11 Mar 2024 17:29:36 GMT

Thanks. I'm moving to a different service provider, since Public mobile doesn't seem to respond and I don't want to keep running out to buy extra credits (which may or may not work on the site).

Re: Giving Up

hairbag1 — Mon, 11 Mar 2024 17:39:29 GMT

@BCBryan wrote:
Thanks. I'm moving to a different service provider, since Public mobile doesn't seem to respond and I don't want to keep running out to buy extra credits (which may or may not work on the site).

You could get instant on-line vouchers from muskbird.com. They're recommended by many PM'ers who pay with vouchers.

Re: Giving Up

BCBryan — Mon, 11 Mar 2024 17:54:34 GMT

Thanks. I'm reluctant to use any online vouchers given the constant frustration I'm already having with Public Mobile's website. It almost feels like the site is designed to challenge our ingenuity, and I don't have the energy for this.

Re: Giving Up

BCBryan — Tue, 12 Mar 2024 23:08:17 GMT

An update. I made one last request for an agent's help, and "Carlos" managed to clear the information from my account and allow me to re-enter the data. It took a couple of tries, but everything is okay now. Thank you to all those who reached out with hints, and especially to Carlos.