topic Re: activating a new account in Get Support

activating a new account

AllT — Sun, 03 Mar 2024 01:26:53 GMT

Hi all I am trying to help a friend switch from Koodo to Public and we start creating the account and pick the plan then we get to the credit card info and fill it out but it won t complete the process the card is good anybody have any ideas? Thanks

Re: activating a new account

BKNS27 — Sun, 03 Mar 2024 01:28:40 GMT

@AllT

Did you port on the PM app?

Re: activating a new account

Chalupa_Batman — Sun, 03 Mar 2024 01:41:49 GMT

Hey @AllT

I had the same issue signing up a neighbor. Depending on which phone you are using with them, can be a little buggy sometimes. I had to go into the app section, clear any data and cache settings it used, deleted the app and redownloaded it and did it again. Second time it worked. 🙂 Just make sure his Koodo is active. Then reach out to a CS Agent via the ChatBot... this link. They will do the port for him.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: activating a new account

Dunkman — Sun, 03 Mar 2024 01:41:56 GMT

@AllT

Just in case, make sure that your credit card was still not charged.

Are you using the app or website?

If website, it has caching issues. Might want to dry a different web browser, clear cache or incognito mode.

Make sure that the credit card information is entered correctly, with correct postal code.

Re: activating a new account

AllT — Sun, 03 Mar 2024 01:46:00 GMT

No we didn t get that far we were still trying to create the account

Re: activating a new account

AllT — Sun, 03 Mar 2024 02:21:06 GMT

no it wasn t charged it wouldn t go anywhere after entering the credit card info

Re: activating a new account

AllT — Sun, 03 Mar 2024 02:23:32 GMT

The koodo account was still active we were still trying to create an account we didn t get close to porting the number ove

Re: activating a new account

AllT — Sun, 03 Mar 2024 02:26:23 GMT

I think he gave up and decided to stay with koodo as it was too much trouble with the goofy app