Hi

Shohreh1 — Sun, 03 Mar 2024 06:40:57 GMT

In addition to the extra charge on February 28 of $16.80, I have two other concerns about this account right now.

One is that even though I got charged for a new month of $56 on February 28 (plus the questionable charge of $16 and 80), it seems like I used up 250 mb of service, and then my phone has stopped working. I haven’t been able to use it for a few days and it doesn’t make any sense because the plan I am on has much more data than that as you can see from my previous bill.

The other issue I have is I wanted to ask about putting this on hold for a few months ? I have a flight out of the country leaving tomorrow and while I needed my phone quite a bit in the last few days I don’t need it after 1 PM tomorrow. I am only coming back in July or August but my date is not yet set. I’d be happy to pause the account and pick up with this full months worth of paid service when I first get back.

Hopefully you can help me arrange that, thank you.

Re: Hi

Dunkman — Sun, 03 Mar 2024 01:26:51 GMT

@Shohreh1

Your billing does not make sense. Did you try to change your plans recently? If comfortable, maybe screenshot your payment history page (omit any personal data). The 250 mb of data would be the basic $15 plan. Did you accidently switch from your regular plan to $15 plan?

There is no official hold plan option for Public mobile plans. You need to stop preauthorized payments by turning off your subscription. You need to reactive your account by 90 days of suspension or your account will be permanently closed.

Here is some more information extended abscence:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Extended-Absence/m-p/142735#M129086

topic Hi in Get Support

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