topic Re: SIM card in Get Support

SIM card

TasneemLatrache — Sun, 03 Mar 2024 06:44:22 GMT

I still have not received my SIM card and it has been a month. What should I do ?

Re: SIM card

Handy1 — Sun, 03 Mar 2024 00:41:01 GMT

@TasneemLatrache That’s to long you can buy one from Telus Koodo store or order from amazon $4.99 there and ask support to reimburse you .
or send out another

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support to fix

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

HALIMACS — Sun, 03 Mar 2024 00:41:31 GMT

Here's what I would do @TasneemLatrache

Ask the customer support agents where it might be, then if they might agree to refund it and you pick one up at a corporate Telus or Koodo location.

They have done this for others.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: SIM card

Chalupa_Batman — Sun, 03 Mar 2024 00:47:18 GMT

Hello @TasneemLatrache

Use this link to see if you can pick up a SIM card in your area.

https://www.publicmobile.ca/en/mb/pick-up-SIM

You can also purchase one from Amazon.

Don't worry about the fee you pay for the SIM card. You can reach out to a CS Agent via the ChatBot and they will refund your account the cost you paid.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html