topic Re: Is it possible to cancel a support ticket? in Get Support

Is it possible to cancel a support ticket?

Brianna182 — Sun, 03 Mar 2024 06:52:36 GMT

Just activated and my anxiety made me send a support message a bit sooner than I should have when I didn't have service, 5 minutes later I did lol so my problem is fixed. Not sure if there's any way to let them know I don't need help anymore?

Re: Is it possible to cancel a support ticket?

Chalupa_Batman — Sat, 02 Mar 2024 22:25:47 GMT

Hey @Brianna182

Don't even worry about it. Just let them reach out to you and just let them know the problem is resolved and no further action is required. No need to send them another message. Let them come to you.

Re: Is it possible to cancel a support ticket?

Brianna182 — Sat, 02 Mar 2024 22:26:15 GMT

Thanks!

Re: Is it possible to cancel a support ticket?

hTideGnow — Sat, 02 Mar 2024 22:26:19 GMT

hi @Brianna182 you don't have to cancel

but if it like, to to Community inbox, change to Sent, look for the old ticket you sent, reply and ask agent to close it

Re: Is it possible to cancel a support ticket?

Handy1 — Sat, 02 Mar 2024 22:26:20 GMT

@Brianna182 you can go into the sent messages of your inbox and just add to your ticket to let them no everything working now and no help needed is about all you can do . Or wait for the reply and then tell them thanks and I figured it out

Re: Is it possible to cancel a support ticket?

Brianna182 — Sat, 02 Mar 2024 22:26:53 GMT

Thank you 💜