topic Re: trouble porting number in Get Support

trouble porting number

chriss — Tue, 04 Jan 2022 20:43:53 GMT

Hi there, trying to port my number from bell but getting a "sorry, we are unable to process this request....."
Help!

Re: trouble porting number

deltatux — Tue, 25 Oct 2016 23:22:46 GMT

@chriss wrote:
Hi there, trying to port my number from bell but getting a "sorry, we are unable to process this request....."
Help!

@chriss, this seems to be an issue that's plaguing the system and seems to be due to the fact that this promo is just super popular. Hang in there and just try again later when the traffic dies down a bit. Trust me, it's worth the wait.

Also, try doing it during the quieter hours of the night, you may have a better chance to complete the port over during this time as well.

Hope this helps!

Re: trouble porting number

chriss — Tue, 25 Oct 2016 23:27:50 GMT

I figured it out!

Re: trouble porting number

deltatux — Tue, 25 Oct 2016 23:29:13 GMT

@chriss wrote:
I figured it out!

@chriss, excellent! What was the cause? Was it the server being overloaded?

If this is resolved, may you please mark this resolved?

Cheers!

Re: trouble porting number

chriss — Tue, 25 Oct 2016 23:54:46 GMT

Yea I just kept trying and it finial went through. Just waiting on my welcome to pm text now!

Re: trouble porting number

JaK — Wed, 26 Oct 2016 00:27:31 GMT

Hey @chriss, welcome to Public Mobile! (To the community at least, hopefully your welcome text comes through shortly 🙂 )

Re: trouble porting number

ckl — Wed, 26 Oct 2016 21:17:01 GMT

Wow. This promo really hit the sweet spot if it's overloading the servers with port requests!