topic Re: New Plan Missing Details in Get Support

New Plan Missing Details

SomeGuyHere2 — Sat, 02 Mar 2024 21:25:21 GMT

So I signed up for a promotional plan a couple of days ago that's no longer detailed on the website. I set it to switch at plan renewal, and it allowed me to select it just fine. However when I look at the 'Subscription & Add-Ons' section of My Account, there are no details present for the new plan, as seen in the attached screenshot. Is there a problem here?

Re: New Plan Missing Details

fixin — Sat, 02 Mar 2024 21:30:09 GMT

@SomeGuyHere2 - Look in the 'Payments' section, it'll tell you all of the details of the new plan that you chose that is getting renewed.

Re: New Plan Missing Details

Handy1 — Sat, 02 Mar 2024 21:31:00 GMT

@SomeGuyHere2 Check your payment page

Re: New Plan Missing Details

SomeGuyHere2 — Sat, 02 Mar 2024 21:43:03 GMT

Alright, great. It does indeed confirm the details in the 'Payments' section. Thanks folks!

Re: New Plan Missing Details

Chalupa_Batman — Sat, 02 Mar 2024 21:43:54 GMT

Hey @SomeGuyHere2

I wouldn't worry too much into it. I too recently switched to the $34 50GB 5G Canada US plan. It switched over just fine. And I'm heading to the US shortly to enjoy the freedom of not having to pay for add ons just to use in the US. Enjoy the new plan when it starts!

Re: New Plan Missing Details

SomeGuyHere2 — Sat, 02 Mar 2024 21:46:56 GMT

Thanks Mr. Mayor, you too! Great username too, maybe I should've called myself Dirty Randy or something...