topic Re: Cannot access the web site in Get Support

Cannot access the web site

AlbertaRae — Sun, 03 Mar 2024 07:04:12 GMT

This is weird. My wife and I are both switching to a different plan. I have successfully changed my subscription (with help from the community - thank you) but when my wife attempts to sign in, she gets a message "Unknown Request Failure" and the login doesn't work.

We have carefully checked the email spelling and it is correct. We tried with an old password, and got an "email and password don't match" message.

What can we do?

Re: Cannot access the web site

HALIMACS — Sat, 02 Mar 2024 20:35:13 GMT

@AlbertaRae

If you're using the website, try the app.

If not, vice versa.

When using website, clear cache and cookies and use incognito or private tab to access site.

Re: Cannot access the web site

AlbertaRae — Sat, 02 Mar 2024 20:48:42 GMT

Tried the app - same problem.

Cleared cache and cookies and used an incognito tab - still the same problem.

Re: Cannot access the web site

AlbertaRae — Sat, 02 Mar 2024 20:50:34 GMT

And was using Brave but attempted using Chrome. Still no solution.

Re: Cannot access the web site

AlbertaRae — Sat, 02 Mar 2024 20:53:20 GMT

Same with Bing

Re: Cannot access the web site

AlbertaRae — Sun, 03 Mar 2024 02:03:28 GMT

In the absence of a reply from the community, I tried saying (it was a lie.....) that we had forgotten our password. We were taken to the screen to register a new password, which worked and we were in. However we never did get an "email address and password don't match" message.

I don't know what was happening but we are okay now.