topic Re: Agent in Get Support

Agent

Jam57 — Sat, 02 Mar 2024 20:20:13 GMT

How do I connect with an agent?

Re: Agent

Chalupa_Batman — Sat, 02 Mar 2024 17:24:48 GMT

You can reach a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, can you share what the issue is and maybe we can help?

Re: Agent

hTideGnow — Sat, 02 Mar 2024 17:31:23 GMT

hi @Jam57 you can connect to agent by clicking on the bubble k. the bottom left to use ChatBot, start by typing Contact Agent (Preferred way and faster response time)

if you don't get to ticket open screen, you can also message support agent here

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Agent

Dunkman — Sat, 02 Mar 2024 17:36:28 GMT

@Jam57

Any specific questions that community members can help with? CSA takes a few hours to respond sometimes.

@Chalupa_Batman

With the ticketing system fixed last week, Public mobile prefers customers submit ticket for customer service agent support instead of private messaging. It should provide quicker response times (since account is verified) and better tracking by PM for different problems.

To submit a ticket, start with the chatbot. Or the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Agent

Chalupa_Batman — Sat, 02 Mar 2024 19:32:37 GMT

Thanks for the heads up @Dunkman ... just saw that now in announcements. Will change moving forward. Have a good weekend. 🙂