topic Re: Port request in Get Support

Port request

Benlefk — Thu, 11 Jan 2024 12:38:16 GMT

Hello. I ran into a little trouble trying to switch from rogers to public. When I signed up my rogers was automatically supposed to cancel and port my number over. Well I guess public just cloned the number and didn't port it from roger. This lead to my text messages not working and some other issues. Later I got a bill from rogers and apparently my account hadn't been canceled. So I called and got it canceled, then fast forward two weeks and public sends me a message saying they couldn't transfer my number over and here is my new temporary number. So I called rogers and they had to re activate my account to get that number back but they say public needs to send a port request. So I need to figure out how to have public send a port request. Any help would be greatly appreciated. Thank you.

Sorry for the long story.

Re: Port request

Handy1 — Wed, 10 Jan 2024 22:36:54 GMT

@Benlefk I’ll send you the porting team number private message . They can re trigger the port request for you

Re: Port request

Benlefk — Wed, 10 Jan 2024 23:33:55 GMT

Thank you

Re: Port request

Handy1 — Wed, 10 Jan 2024 23:35:59 GMT

@Benlefk Check your inbox for the number I sent you . Or you can use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port request

calvinkcheng — Sat, 02 Mar 2024 18:27:55 GMT

@Handy1 can you provide the porting team to me as well? I have the exact same issue.

Re: Port request

softech — Sat, 02 Mar 2024 18:31:19 GMT

@calvinkcheng number sent . Please check your community inbox