topic Re: No service in Get Support

No service

Dijo — Sat, 02 Mar 2024 20:32:49 GMT

Hello! I've signed up for a plan and ported my number but don't have service. I originally had an esim set up and that didn't work, so I entered a physical sim card number in the app. How do I go about activating this physical sim? Thank you!

Re: No service

hTideGnow — Sat, 02 Mar 2024 17:44:38 GMT

hi @Dijo you need support agent to help to update the sim card number. Please also ask support to check the setup

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

Dunkman — Sat, 02 Mar 2024 17:47:54 GMT

@Dijo

How did you enter your physical SIM card number?

Are you able to access your self service account?

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

@hTideGnow

For future reference, with the ticketing system fixed last week, Public mobile prefers customers submit ticket for customer service agent support instead of private messaging. It should provide quicker response times (since account is verified) and better tracking by PM for different problems.

To submit a ticket, start with the chatbot. Or the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: No service

Dijo — Sat, 02 Mar 2024 17:58:13 GMT

Thank you for this information. I did switch it in the app. Should my service automatically work after that? I just recently ported and could not activate via esim which is why I tried a physical sim but that isn't working either.

I've tried multiple times to submit a ticket but haven't had luck getting to the part to type out my ticket and submit. I've sent a private message to customer service though. I hope that's ok!