topic Re: Port request from Rogers in Get Support

Port request from Rogers

Depth — Sat, 02 Mar 2024 20:20:35 GMT

Rogers has submitted a port request but I have deleted my PM ESIM. Rogers is requesting PM needs to manually transfer my phone number.

Could someone help me with this, please?

Re: Port request from Rogers

Chalupa_Batman — Sat, 02 Mar 2024 17:24:17 GMT

Hello @Depth

Please contact a CS Agent directly to advise them you're situation and you're porting out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port request from Rogers

hTideGnow — Sat, 02 Mar 2024 17:28:17 GMT

hi @Depth

oops

yes, something you need PM to help, please open ticket with agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port request from Rogers

Chalupa_Batman — Sat, 02 Mar 2024 17:28:55 GMT

@hTideGnow

He's porting OUT to Rogers. Is original comment was he's already deleted his Public Mobile eSIM. So he has no way to say "YES" to the port request without buying a new eSIM. Therefore contacting a CS Agent is his only option to let the port request through.

Re: Port request from Rogers

hTideGnow — Sat, 02 Mar 2024 17:29:24 GMT

hi @Chalupa_Batman yes, I know 🙂

Re: Port request from Rogers

computergeek541 — Sat, 02 Mar 2024 20:21:44 GMT

@Chalupa_Batman @hTideGnow

Please be directling customers to submit all tickets though the chatbot (or the link in the Public Mobile app).

Re: Port request from Rogers

Chalupa_Batman — Sat, 02 Mar 2024 20:22:59 GMT

Already know thanks to @Dunkman 🙂