topic Re: How to creat a pin in Get Support

How to creat a pin

HK4 — Sat, 02 Mar 2024 16:04:47 GMT

While activating the SIM card and porting the number the system did not pick the payment already made. The a system does not allow to login the app. When calling *611 it is asking for PIN number which I did not receive. How to solve this problem

Re: How to creat a pin

softech — Sat, 02 Mar 2024 16:13:04 GMT

@HK4

for PIN, activation no longer have the PIN setup steps, you have to login My Account first, then use this link to set the pin
https://myaccount.publicmobile.ca/en/account/reset/pin

HOWEVER, you cannot login My Account? you are stuck with 2FA steps? the 2FA will send to your phone number on your old carrier sim card if the port was not completed. Put the old sim card back

If issue persists, you can first get the porting done and account login will work There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: How to creat a pin

hTideGnow — Sat, 02 Mar 2024 16:25:22 GMT

hi @HK4

so, you put the sim card and test? can you make outbound calls?

if the sim cannot connect to the network, the account was not setup yet. Please check with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437