topic Re: Upgraded Subscription to 5G but still getting 3G service in Get Support

Upgraded Subscription to 5G but still getting 3G service

Arthur_Jazz — Sat, 02 Mar 2024 15:51:17 GMT

Last week I subscribed to the $40.00 for Unlimited Canada-US wide minutes + 75GB Data at 5G Speed plan. Previously I had 3G service with the lowest data plan (like 500 MB or less).

I have only got 3G service on my phone since I subscribed. Do I need to reset my phone or something?

I have an iPhone XR purchased a few years ago through Bell.

I live in Montreal, go around on the Metro and downtown -- everywhere 5G service should be available right?

Thanks for any help.

Re: Upgraded Subscription to 5G but still getting 3G service

softech — Sat, 02 Mar 2024 15:54:35 GMT

@Arthur_Jazz

iPhone XR does NOT have 5G. It has only 4G/LTE

But no worries, since your have a 5G plan, your phone can still have near 5G speed on the 4G network. It can get close to 250Mpbs even you are connected to 4G.

just go to your phone network mode, make sure it is set as Automatic or 4G
Settings. > Mobile Service.> Mobile Data Options.> Voice & Data> change to the required network mode. ...

Re: Upgraded Subscription to 5G but still getting 3G service

DennyCrane — Sat, 02 Mar 2024 16:03:51 GMT

Sounds like you have your phone set to lock on 3G, which I wouldn't advise even if you're on a 3G plan.

As noted, the iPhone XR is not a 5G phone. You can set it to LTE/4G in your network settings though, and you can still enjoy 5G speed.

Re: Upgraded Subscription to 5G but still getting 3G service

Arthur_Jazz — Sat, 02 Mar 2024 16:04:16 GMT

Very helpful. Thank you !

Re: Upgraded Subscription to 5G but still getting 3G service

Arthur_Jazz — Sat, 02 Mar 2024 16:05:04 GMT

Yes this was my problem. Older phone and my settings were wrong. Thank you for the response!