topic Re: When to activate Canada US plan in Get Support

When to activate Canada US plan

GMPM — Sat, 02 Mar 2024 15:41:31 GMT

Hi,

I've just set up my sister as a new PM customer. She chose the $34 50GB Canada/US plan. She did not want to use esim, so chose the option to have a physical sim card shipped to her home. Of course it will not arrive until well after the March 4th plan deadline date. The plan is already paid for, and she is now at the Activate Sim" page. Here is my assumption: she should just leave this page and do nothing, and return to it when her sim card arrives,and she can then activate her new plan even though it will be past the deadline. Am I correct in this assumption? Thanks in advance for any assistance you may offer.

Re: When to activate Canada US plan

HALIMACS — Sat, 02 Mar 2024 15:43:41 GMT

You are correct, 👍

Re: When to activate Canada US plan

softech — Sat, 02 Mar 2024 15:43:58 GMT

@GMPM

no worries. The plan is already paid for so she is locked in with this plan

She can leave the page for now. After she receives the sim, using Public Mobile app (only use the app and not the website) to login and enter the sim card number and complete the rest of the activation )

Re: When to activate Canada US plan

GMPM — Sat, 02 Mar 2024 15:50:04 GMT

Perfect, thank you folks!!

Re: When to activate Canada US plan

HALIMACS — Sat, 02 Mar 2024 15:50:58 GMT

Plus, hope you used your referral code @GMPM 😉

Re: When to activate Canada US plan

GMPM — Sat, 02 Mar 2024 15:54:22 GMT

Almost forgot!!

Re: When to activate Canada US plan

DennyCrane — Sat, 02 Mar 2024 16:05:46 GMT

Get ready for a LONG wait for that sim card. If you get tired of waiting you can stop by a local Telus store to see if they have stock ($10), or Amazon has them for $5.

Re: When to activate Canada US plan

GMPM — Sat, 02 Mar 2024 16:07:41 GMT

I wondered if I could just pick one up and use it. How long is the wait normally?

Re: When to activate Canada US plan

DennyCrane — Sat, 02 Mar 2024 16:09:08 GMT

@GMPM You can, yes. We've heard many say it takes 2-3 weeks, or never. They'll tell you less, but there are frequent delays.

Re: When to activate Canada US plan

softech — Sat, 02 Mar 2024 16:09:18 GMT

@GMPM

Delivery varies from 3 days to 3 weeks 😞

yes, you can pick one up and complete the activation quicker. You can get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )

Re: When to activate Canada US plan

GMPM — Sat, 02 Mar 2024 16:10:33 GMT

2 weeks is fine. 3 weeks puts her in a new cycle with koodo

Re: When to activate Canada US plan

softech — Sat, 02 Mar 2024 16:14:14 GMT

@GMPM

wait the 2 weeks first. Worst case, get the sim in person after the 2 weeks and ask PM to reimburse you the cost