topic Re: Changing plans without Registering Payment Method in Get Support

Changing plans without Registering Payment Method

bb6645 — Sat, 02 Mar 2024 13:51:36 GMT

Is there a way to change your plan without registering a payment method? I prefer to pay via voucher but I cannot seem to change my plan without registering a payment method.

Re: Changing plans without Registering Payment Method

Handy1 — Sat, 02 Mar 2024 14:02:56 GMT

@bb6645 If you have enough money loaded on to your account I’m available funds you should be able to change plan . If your having issues you can tap the message bubble bottom right of the screen and contact support to help

If you have trouble with chat bot you can also sent a private message to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing plans without Registering Payment Method

Chalupa_Batman — Sat, 02 Mar 2024 14:12:12 GMT

Morning @bb6645

When you log in to your Public Mobile account, go to the Payments button.

On the right hand side, click on Manage Subscription.

You will see a toggle beside the word Subscribed. Move it to the left so it's turned off.

Now your auto payment for your credit card is now off and will no longer be a source to charge.

Here is how you can use a voucher.

How to use a Voucher on Public Mobile Website

Log into your account. On the left side you will see Payments. Click on Payments.

The next page you'll see on the right side, Redeem Payment Voucher.

Then enter the payment voucher code, click add, then click on redeem payment voucher.

Congrats, it’s done.

Created by Chalupa Batman

Re: Changing plans without Registering Payment Method

softech — Sat, 02 Mar 2024 15:06:52 GMT

@bb6645 if you are trying to Change on Renewal, you can still schedule the change without any issue even you do T have a registered card

If you are going to make a Change Now request ( or you really have issue with Change on Renewal), then load up enough money via voucher first