topic Re: Referrals in Get Support

Referrals

DAB24 — Sat, 02 Mar 2024 14:23:49 GMT

If you miss the referrals tab when signing up a new PM customer can it be added on later? Missed clicking the end tab on the referral and couldn't go back to fix it.

Re: Referrals

Handy1 — Sat, 02 Mar 2024 14:24:41 GMT

@DAB24 Yes you need to ask support to apply it for you after the fact

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referrals

softech — Sat, 02 Mar 2024 14:27:19 GMT

@DAB24 please ask the one who just signed up to open ticket with PM support and they can add it back.

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there