topic Re: 5G not working in Get Support

5G not working

QUOCANH — Sat, 02 Mar 2024 02:42:03 GMT

Hi everyone, I recently change to Public Mobile from another provider. The service was ok, calling, texting are fine. But my subscription is 5G not working, it showed only LTE. My subscription should come with 50GB 5G. Any solutions to fix this?

Re: 5G not working

Handy1 — Sat, 02 Mar 2024 02:46:22 GMT

@QUOCANH .dod you change you network to 5G ? Does your phone support 5G ? Also some 5G capable phones are not supported on PM such as the sam sung s20 . But not even phone set to 4GLTE on 5G plan can get better speed of 100MBs 4G plan . What phone you got ?

Re: 5G not working

DennyCrane — Sat, 02 Mar 2024 03:03:09 GMT

Your 5G plan gives you 5G speed of up to 250Mbps, which can also be achieved in the 4G network. Even those on 3G and 4G plans can access the 5G network with a capable device, but their speed will be less than yours.

What phone are you using? It may not have a 5G radio, but even if that's true you're still getting 5G speed.