topic Re: Wrong Purchase went through at sign up in Get Support

Wrong Purchase went through at sign up

JamesDH — Fri, 01 Mar 2024 08:56:10 GMT

New to Public Mobile, when I signed up I clicked on the new $40 75GB US-Canada Plan and paid for 3 months but in my profile it showed just the Canada wide plan purchase for 3 months. I went back to try and change that to the Canada-US plan but it asked for a charge of $40 again on a monthly payment. Just wanted to straighten out the billing issue. Any thoughts?

Re: Wrong Purchase went through at sign up

HALIMACS — Wed, 28 Feb 2024 19:07:46 GMT

Contact customer support @JamesDH

they’ll straighten out 🙂

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

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Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Wrong Purchase went through at sign up

JamesDH — Wed, 28 Feb 2024 19:09:23 GMT

Thanks!

Re: Wrong Purchase went through at sign up

Phil_Adelphus — Wed, 28 Feb 2024 19:23:50 GMT

@JamesDH The Canada/US plan doesn't have a 90 day option so that would be why it wants to charge $40 for 30 days now to change.

Re: Wrong Purchase went through at sign up

JamesDH — Fri, 01 Mar 2024 12:00:35 GMT

Thanks to Public Mobile, my billing mistake I made at sign up was resolved quickly! I appreciate the community input also.

Re: Wrong Purchase went through at sign up

computergeek541 — Sat, 02 Mar 2024 01:15:15 GMT

self solution removed