topic Re: Subscription/payment in Get Support

Subscription/payment

Justtocute — Sat, 02 Mar 2024 00:26:44 GMT

I'm just starting a subscription and a payment came out of my account but my account hasn't been activated how can this be resolved?? I can't afford to lose 38.00$

Re: Subscription/payment

Chalupa_Batman — Sat, 02 Mar 2024 00:27:41 GMT

Are you sure it hasn't been activated? Where did you leave off? Did you pick a number? What was the last step you were at?

Re: Subscription/payment

HALIMACS — Sat, 02 Mar 2024 00:28:01 GMT

Try resetting network connections and rebooting device

Re: Subscription/payment

Justtocute — Sat, 02 Mar 2024 00:29:17 GMT

I'm carrying my previous number and it didn't show it was activated it kept asking for my banking info

Re: Subscription/payment

Justtocute — Sat, 02 Mar 2024 00:35:20 GMT

I still have to wait for my sim card but if I restart my app will it show or do I just restart my phone?

Re: Subscription/payment

Justtocute — Sat, 02 Mar 2024 00:36:33 GMT

I was left off at step 2... in my bak account or shows public mobile took out 38.08$ for the 34$ plan

Re: Subscription/payment

Justtocute — Sat, 02 Mar 2024 00:58:38 GMT

Ok so I just restarted my phone and it still doesn't show that public mobile took the payment out??? What do I do next

Re: Subscription/payment

Justtocute — Sat, 02 Mar 2024 16:02:41 GMT

Ok so I just restarted my phone and it still doesn't show that public mobile took the payment out??? What do I do next

Re: Subscription/payment

Justtocute — Sat, 02 Mar 2024 16:04:46 GMT

It's doesn't show that public mobile took my payment on my profile on here its trying to make me repay I can't afford that

Re: Subscription/payment

softech — Sat, 02 Mar 2024 16:06:23 GMT

@Justtocute

did you use the app to complete the activation? On the app, you should finsih up the activation with Step 5 (phone number/port) and Step 6. You completed that?

If you have already done that, try your sim card in another phone (or let us know if it is an eSIM). If issues persists, you will likley need agent's help.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription/payment

Justtocute — Sat, 02 Mar 2024 19:31:00 GMT

No I only made it to the 3rd step and then it said my payment couldn't be processed but it did take the 38.08$

but now it just goes back to the start of the process at stage 1 so I don't know what to do

Re: Subscription/payment

Justtocute — Sat, 02 Mar 2024 19:34:22 GMT

Yes I used the app