topic Re: Subscription issue when porting number in Get Support

Subscription issue when porting number

--Rosario-- — Fri, 01 Mar 2024 22:49:09 GMT

I just activated my new sim and I got an error at the end. For some reason, the support page does not open either. Any idea on how to solve this?

Re: Subscription issue when porting number

Chalupa_Batman — Fri, 01 Mar 2024 22:50:21 GMT

Hey @--Rosario--

Here is the link to reach a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Top right corner of the page will be their reply.

Re: Subscription issue when porting number

--Rosario-- — Fri, 01 Mar 2024 23:20:55 GMT

I contacted them and they said that my sim card wasn't activated yet and asked me to contact a different branch for activating it

Re: Subscription issue when porting number

Chalupa_Batman — Fri, 01 Mar 2024 23:30:21 GMT

OK. If your subscription is not activated, then try again.

How to sign up with Public Mobile

Re: Subscription issue when porting number

--Rosario-- — Fri, 01 Mar 2024 23:44:31 GMT

The app does not change to any other screen except the screenshot I have attached

Re: Subscription issue when porting number

Chalupa_Batman — Fri, 01 Mar 2024 23:56:10 GMT

Since you haven't actually signed up yet, to confirm this, check your credit card statement online to make sure. If there is no charge, then delete the app and re download it. Sometimes there are odd glitches that happen. Just make sure you leave your other service providers SIM card in your phone. Do not put in your Public Mobile SIM card just yet. You will get a text from the other provider asking permission to port over.

Re: Subscription issue when porting number

computergeek541 — Sat, 02 Mar 2024 00:00:38 GMT

@--Rosario-- wrote:
I contacted them and they said that my sim card wasn't activated yet and asked me to contact a different branch for activating it

Who did you contact? if you contact a Public Mobile customer supprot agent, the CSAs there know that there is no different "branch" for you to contact. They are the ones you are supposed to contact about any and all issues with Public Mobile service.

Re: Subscription issue when porting number

--Rosario-- — Sat, 02 Mar 2024 00:04:38 GMT

Am I allowed to post the number here? It was there in the message with the link sent by Chalupa_Batman below

Re: Subscription issue when porting number

--Rosario-- — Sat, 02 Mar 2024 00:06:49 GMT

The payment has gone through. I tried reinstalling the app and it goes back to the same page when I login again.

Re: Subscription issue when porting number

Chalupa_Batman — Sat, 02 Mar 2024 00:12:17 GMT

Please do not post the number here. That number is used when the port doesn't go through.

My understanding of your issue was that the port didn't go through or it hung on the port part. That number can assist with the porting process.

If they have taken out your money already, then use the link at the beginning of our conversation and ask for their assistance.