topic Re: Subscription not activated - contact support in Get Support

Subscription not activated - contact support

flash67 — Fri, 01 Mar 2024 21:10:43 GMT

How do I actually speak to someone when trying to activate a new line and its failing?

Re: Subscription not activated - contact support

kb_mv — Fri, 01 Mar 2024 17:57:00 GMT

@flash67 There is no one to actually speak to. All service is done online. Customer service can be messaged at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated - contact support

softech — Fri, 01 Mar 2024 17:57:43 GMT

@flash67 are you activat8ng physical sim or eSIM??

if eSIM, it could be and issue with eSIM setup on your phone

But try this first

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Subscription not activated - contact support

flash67 — Fri, 01 Mar 2024 17:58:41 GMT

Physical SIM

Re: Subscription not activated - contact support

Handy1 — Fri, 01 Mar 2024 17:59:40 GMT

@flash67 To contact support use the message bubble bottom right of screen

if that doesn’t work you can use this private message link also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated - contact support

flash67 — Fri, 01 Mar 2024 18:02:24 GMT

If you cant even login to your account because its stuck at trying to activate, how do you send a message from that account you're having a problem with?

Re: Subscription not activated - contact support

Handy1 — Fri, 01 Mar 2024 18:05:06 GMT

@flash67 You send it right from here as your already logged into the community tap that message bubble bottom of the screen to the right or use the direct link I or one of the other members sent you

Re: Subscription not activated - contact support

flash67 — Fri, 01 Mar 2024 20:49:03 GMT

Still waiting for someone from support to resolve this. I don't understand how they can provide support like this if you can't even get activated and you're already paying?