topic Re: US Roaming Service in Get Support

US Roaming Service

Chloe1234 — Fri, 01 Mar 2024 19:05:37 GMT

Hi Everyone,

In October 2023 I went down to the US and my data wasn't working. I'm writing about this because I am going to the US again in a few weeks.

It said I was connected to either AT&T and other networks but it still wasn't working. I submitted a ticket and a public mobile agent did something and told me to restart my phone. After restarting my phone it started working, but it stopped working 10 minutes after that. For the rest of the trip I had to toggle my data on/off so it could reconnect and I could use my data for 10 minutes before it stopped working again.

I'm wondering if this will still be an issue. I have a google pixel 6a.

Am I better off buying a physical sim card at the airport or purchasing an esim off of Airalo?

Thanks for your help!

Re: US Roaming Service

softech — Fri, 01 Mar 2024 19:08:28 GMT

@Chloe1234 your phone is surely good enough for roaming in US. Make sure you use either T-Mobile or AT&T, try both. Also, turn off 5G, change the network to 4G or LTE

Re: US Roaming Service

Handy1 — Fri, 01 Mar 2024 19:10:47 GMT

@Chloe1234 Do you know if your phone /account has voLTE ? Test it by turning off wifi and set phone to LTE . Now make a call does it stay in LTE or drop to 3G if it drops then voLTE not enabled and you most likely will run into issues . If it stays on LTE bingo and keep phone set to LTE and connect to T mobile or AT&T

Re: US Roaming Service

Dunkman — Fri, 01 Mar 2024 19:24:42 GMT

@Chloe1234

Here is some more troubleshooting advice:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting