topic Re: SIM replacement in Get Support

SIM replacement

Xul — Fri, 01 Mar 2024 19:03:36 GMT

I am filling out the form cause I don't have a SIM card yet ?

they are asking for a Order Number?

where do I find this Order Number

Thanks

Re: SIM replacement

Handy1 — Fri, 01 Mar 2024 19:05:45 GMT

@Xul Check your email for it . If you need one sooner call around to local Telus Koodo store to pick one up or order from Amazon only $4.99 there . Keep the spare one PM sends you for back up incase you lose or damage yours . Or give to friend to join and use your referral code

Re: SIM replacement

softech — Fri, 01 Mar 2024 19:10:10 GMT

@Xul order. number cam be found on the order confirmation email. If you cannot find that, just provide as much information as you have and support cam locate the order for you.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there