topic Re: payments in Get Support

payments

Jojo007 — Fri, 01 Mar 2024 15:57:47 GMT

I paid my bill and my services arent working. Why?

Re: payments

Handy1 — Fri, 01 Mar 2024 16:05:59 GMT

@Jojo007 Have you tried rebooting the phone ? If account is activate and you have no services and reboot didn’t help .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payments

Chalupa_Batman — Fri, 01 Mar 2024 16:18:00 GMT

Good Morning @Jojo007

There have been issues with the payment system for a while now. It's up and down often. The two options you have for now is to go to a Shoppers Drug Mart and pick up a voucher then dial 611 to upload the payment. That will at least get you going. Then reach out to a CS Agent to add the card for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their reply will be in the top right corner of the page.

Re: payments

_ToxicFire_ — Fri, 01 Mar 2024 18:29:51 GMT

Does your payment show it was paid here and then your credit card or bank shows the transaction as posted?

There may have been an issue with the payment and it didnt actually go through.