topic Update visa info in Get Support

Update visa info

Nini5 — Fri, 01 Mar 2024 18:28:08 GMT

Cannot update my visa info, error try again later. Later came and still the same. Is there another way to update

Re: Update visa info

Handy1 — Fri, 01 Mar 2024 18:33:51 GMT

@Nini5 You may need to way 24 hours and try again incognito /private mode or from another device can also get the app too . But if your ima hurray you can buy payment vouchers from 7-11 shoppers shell gas or for a fee recharge.com and load it *611 to resume services right away . If still no luck get support to help . Tap the message bubble bottom right of screen

If you have trouble with chat bot you can always send private message to support also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update visa info

Dunkman — Fri, 01 Mar 2024 18:34:18 GMT

@Nini5

Several customers have had similar issues since December. Here is some more troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

Might also want to try a different web browser, clear cache or incognito mode.

Make sure that the postal code of your credit card matches the area code of your phone number.

Re: Update visa info

Frugal — Fri, 01 Mar 2024 18:35:51 GMT

@Nini5

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update visa info

computergeek541 — Sat, 02 Mar 2024 00:20:04 GMT

@Frugal wrote:
@Nini5
please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Plesae remember that the chatbot should be used to submit tickets.

Re: Update visa info

wilsonn — Thu, 14 Mar 2024 20:43:49 GMT

Updating visa is still a major issue. I tried all of the remedies and the only thing that worked was MasterCard. I don't want to use MasterCard. Do better PM. This has been a problem for way too long.

Re: Update visa info

hTideGnow — Thu, 14 Mar 2024 20:46:21 GMT

HI @wilsonn

yes, payment or card update is never easy. We asked people to wait an hour, but some have to wait a week to update it successfully.

For those who need to pay immediately , they have to get vouchers

Re: Update visa info

wilsonn — Thu, 14 Mar 2024 20:52:13 GMT

Good thing I went back and checked after entering my Mastercard. I was NOT subscribed. Has to re-subscribe. WTH.

Re: Update visa info

hTideGnow — Thu, 14 Mar 2024 20:56:00 GMT

hi @wilsonn

yes there are little things like that. The payment system is not bulletproof 😞

Re: Update visa info

Nini5 — Thu, 14 Mar 2024 21:08:26 GMT

Appreciate your frustration, same for me, and even with a ticket it didn’t work. What worked at the end, my payment lapsed, lost service, then, when I went in, it accepted my Visa. Fortunately Piblic was fast to reinstate my service, all happened in half hour.