topic Re: speak to agent in Get Support

speak to agent

Deano1 — Thu, 29 Feb 2024 23:03:09 GMT

How can I speak with an agent

Re: speak to agent

abtest — Thu, 29 Feb 2024 23:07:03 GMT

@Deano1- you cannot 'speak' to an agent. All support for Public Mobile is done either here (by other customers like you), or by private messaging with support reps. If you can explain the problem, there's a good chance someone here can help (unless its a billing issue).

Re: speak to agent

Chalupa_Batman — Thu, 29 Feb 2024 23:07:11 GMT

Hey @Deano1

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

THis link will help you reach a CS Agent.

Can I ask what the issue is? Maybe we can help.

Re: speak to agent

Phil_Adelphus — Thu, 29 Feb 2024 23:07:44 GMT

@Deano1 Support is all online. Try the chat message symbol bottom right of the page, if that doesn't work (it's supposed to have been fixed) send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope.

Is it anything the community can help with?

Re: speak to agent

Deano1 — Fri, 01 Mar 2024 17:14:24 GMT

The message I get when I attempt to initiate an online chat is "our apologies no agent available"

Re: speak to agent

Deano1 — Fri, 01 Mar 2024 17:15:45 GMT

When I try to initiate chat - no agents available is the message

Re: speak to agent

Deano1 — Fri, 01 Mar 2024 17:17:38 GMT

when I attempt to initiate a chat - the message is "no agents available". I wanted to ask about activation fee, porting process, and timeline as I'm about to leave the country

Regards

Re: speak to agent

Phil_Adelphus — Fri, 01 Mar 2024 17:41:54 GMT

@Deano1 If the chatbot isn't being helpful then you can still send agents a private message using the link @Chalupa_Batman and I gave you earlier. For your questions, there is no activation fee (but you do pay for the 30 day plan in advance as PM is prepaid), currently sims/esims are free for new customers, porting would be initiated by you during activation (or you can take a random number offered and then port in at a later date/time). The timeline for porting varies, the old provider would send you a text (you need their sim in your phone to receive it) and then you have 90 minutes after receiving it to reply YES. When I did it the port was done within the hour but others have reported longer, and sometimes there are glitches. You do need to complete activation on the Public Mobile app. If that doesn't answer everything please let us know. Edited to add, if you are not going to be in Canada or the United States you know that PM will not work elsewhere?