topic Re: Phone not activated - HELP in Get Support

Phone not activated - HELP

Claudidaudi — Fri, 01 Mar 2024 01:12:04 GMT

Transferred my number to Public earlier tonight and I can't get my access. Its sending a code to a temp number they say they gave me but I don't know where that number is. So I am basically locked out. I can't confirm full access. I wish they would email it to me like they do with all the codes. Please help

Re: Phone not activated - HELP

hTideGnow — Fri, 01 Mar 2024 01:14:31 GMT

hi @Claudidaudi

there is no temp number when you port in your number. You basically have the same number you want to port and just want for the port to complete

can you make outbound calls? is that just inbound calls not working? if only inbound, the porting was not done. You got a text from your old carrier asking you to authorize the port?

there is a porting support team you can call for update. I have sent you the number , please check your Community inbox for it and call the porting team

Re: Phone not activated - HELP

Claudidaudi — Fri, 01 Mar 2024 01:18:41 GMT

Just noticing my phone still says Koodo in the top corner. This is confusing...

Re: Phone not activated - HELP

abtest — Fri, 01 Mar 2024 01:22:46 GMT

@Claudidaudi- After you answer yes to the message from your old provider (authorizing the number transfer), you need to remove the old SIM card and put in the new one for Public Mobile.

Re: Phone not activated - HELP

hTideGnow — Fri, 01 Mar 2024 01:24:59 GMT

HI @Claudidaudi

did you port in from Koodo? If you are , you need to remove your Koodo sim card or disable the Koodo esim

and are you activating esim or physical sim with PM?

Re: Phone not activated - HELP

BKNS27 — Fri, 01 Mar 2024 01:54:14 GMT

@Claudidaudi

It sounds like porting was not completed from Koodo to PM. The critical part of porting your number is to keep the old SIM in your phone and reply with YES to the text confirming within the 90 minutes window.

You will need to contact a CS_Agent to restart the porting process. Just DM them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Meanwhile, your old SIM should continue to work.

Re: Phone not activated - HELP

SergeTk — Fri, 01 Mar 2024 14:57:30 GMT

I’m having the same issue, I can’t receive the 6 digit code to my phone because I tried to port it but it’s in limbo it looks like so I cannot log into my account. Can you please give me the # to the porting support team? It’s been almost 24hrs my old number is not ported.

Re: Phone not activated - HELP

Claudidaudi — Fri, 01 Mar 2024 15:01:37 GMT

The porting team could not help because I can't log in.

You will need to contact a CS_Agent to restart the porting process. DM them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not activated - HELP

SergeTk — Fri, 01 Mar 2024 15:25:49 GMT

Thank you so much. Sent message. What’s response time typically?

I need this to do my work so it’s pretty critical. Thank you

Re: Phone not activated - HELP

Claudidaudi — Fri, 01 Mar 2024 15:27:38 GMT

Honestly, one night I was getting responses quickly - say every 15 minutes...today Im at an hour and still no response.

Re: Phone not activated - HELP

SergeTk — Fri, 01 Mar 2024 15:40:33 GMT

Have they fixed your issue?

Re: Phone not activated - HELP

Claudidaudi — Fri, 01 Mar 2024 15:56:32 GMT

No. Still waiting for a reply

Re: Phone not activated - HELP

CoastalCruizer — Fri, 01 Mar 2024 16:55:02 GMT

Activation of my account on Pixel6a with Koodoo eSim was not successful. What do I do now?

Re: Phone not activated - HELP

Claudidaudi — Fri, 01 Mar 2024 16:56:33 GMT

You will need to contact a CS_Agent. DM them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437