topic Re: Plan Change in Get Support

Plan Change

Jeanster — Fri, 01 Mar 2024 14:50:00 GMT

I just changed my plan last night (less than 24 hours ago) I made a mistake and I hit the change now instead of at renewal. As you can see from my payments I just made a payment of $ 25.00 on my old plan on February 25 , 2024,. Would it be possible to change it to the next renewal and refund me the amount I paid last night ? Thank You

Re: Plan Change

Chalupa_Batman — Fri, 01 Mar 2024 14:55:05 GMT

Hello @Jeanster

We are all customers here like you. I'm sure if you hit the change NOW button, there is nothing you can do. You can share your concerns with a CS Agent here at this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan Change

Dunkman — Fri, 01 Mar 2024 14:56:59 GMT

@Jeanster

Since Public mobile is prepaid, Public mobile does not pro-rate plans or refunds. When you clicked on change immediately, there was a warning that you would be charged immediately.

Unfortunately, nothing really can be done.

Re: Plan Change

Jeanster — Fri, 01 Mar 2024 16:41:48 GMT

Okay, Thank You

Re: Plan Change

Jeanster — Fri, 01 Mar 2024 16:43:43 GMT

Okay, Thanks