topic Re: Not receiving Text or Talk - but I can send text messages and call out in Get Support

Not receiving Text or Talk - but I can send text messages and call out

Mary_b — Sat, 02 Mar 2024 19:09:32 GMT

Re: Not receiving Text or Talk - but I can send text messages and call out

Mary_b — Fri, 01 Mar 2024 14:29:59 GMT

o I have not tried a number transfer

Re: Not receiving Text or Talk - but I can send text messages and call out

will13am — Fri, 01 Mar 2024 14:38:25 GMT

@Mary_b , if you did not request a number transfer, please use the chat icon on the lower right corner of the webpage to initiate a support ticket. There might be something wrong with the account.

Re: Not receiving Text or Talk - but I can send text messages and call out

Dunkman — Sat, 02 Mar 2024 19:10:43 GMT

@Mary_b

Several customers had similar issues the last week.

It looks like one way to correct this issue is to put your SIM card in another working phone. Then you should be able to receive talk and text. Then put the SIM card back to your phone and everything should be working.