topic Re: Billing issue after subscription change in Get Support

Billing issue after subscription change

vortexmeter — Fri, 01 Mar 2024 05:47:39 GMT

Signed up for the 90 day 34 dollar plan and not all rewards were applied for the 90 days. Can the mods please check my account to confirm why? Thanks!

Re: Billing issue after subscription change

softech — Fri, 01 Mar 2024 04:08:54 GMT

@vortexmeter

you meant only deduct 1x rewards discount from the 90 days upfront bill??

it is correct PM gave you 1x the reward when you first change from a 30 days cycle to 90 days

Remember, rewards are earned at the end of a plan cycle. PM will credit rewards to your account on the last day of the plan cycle. These rewards will then be used towards your renewal on the following day.

Since you are moving from a 30 days cycle, you have only earned one month worth of rewards, and the 1 month worth of rewards will therefore be applied on your new renewal, in this case, the plan change for your 90 days.

After you changed to the 90 days plan, you will be receiving the rewards as follow:

sometime during the 90 days plan cycle, you will get $6 Autopay in one payment
every 30 days, PM will credit you the loyal rewards, friend referrals rewards and Community rewards, ie, you will get 3 separate payments in the next 90 days

Re: Billing issue after subscription change

vortexmeter — Fri, 01 Mar 2024 04:16:11 GMT

Ok makes sense I will wait until the next billing cycle to make sure I get the credits however I did change my subscription again to the 34 50 gig can/us plan upon renewal so I hope that doesn't confuse things more...lol!

Thanks for the reply!