topic Problem with login in Get Support

Problem with login

Baharg — Fri, 01 Mar 2024 02:19:27 GMT

Hi there,

it’s more than 2 years that I bought a SIM card from public mobile but now when I want to login to my account from the app, it exactly goes to a page that ask me to subscribe a new plan or buy a new SIM card,while I already have one and using that.when I enter the number on my SIM card it says you have a active SIM card,and doesn’t let me to go through my account and manage my payment or usage ..I urgently need to have access to my account

Re: Problem with login

softech — Fri, 01 Mar 2024 02:21:08 GMT

@Baharg what you see indicates the current EverSafe login is not properly linked with you My Account. You need support help to get that resolved

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Problem with login

BKNS27 — Fri, 01 Mar 2024 04:55:11 GMT

@Baharg

When was the last time you login to your account?

If you have create a Eversafe ID yet. You need to create one by clicking on Sign Up and enter your registered email and password.