topic Re: Phone service provider in Get Support

Phone service provider

Vonna — Thu, 29 Feb 2024 21:20:44 GMT

Trying to switch to public mobile for the 40.00 Canada us plan. Need help. I need eSIM card

Re: Phone service provider

Vonna — Thu, 29 Feb 2024 21:21:21 GMT

Can someone help me to switch

Re: Phone service provider

hairbag1 — Thu, 29 Feb 2024 21:27:32 GMT

@Vonna

you need to download free Public Mobile app top start the activation and esim buying process.

Re: Phone service provider

hTideGnow — Thu, 29 Feb 2024 21:46:59 GMT

HI @Vonna

you need to give us more info

so, you just activated a plan but chose Physical sim and you changed your mind? If this is the case, you will need support to help, basically see how can you log back into My Account on the app so, you can buy esim there. Please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone service provider

BKNS27 — Fri, 01 Mar 2024 00:42:36 GMT

@Vonna

PM is an online service and you have to activate the SIM yourself.

Here is a step by step instructions:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00) or free eSIM from Public (only if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437