topic login in Get Support

login

Mel77 — Thu, 29 Feb 2024 23:29:34 GMT

Hi , i can’t log in to my account .. it won’t recognize my email or phone number .. tried forgot password / email .. even with phone number , i am not receiving a text with the code .. pls help

Re: login

Yummy — Thu, 29 Feb 2024 23:31:29 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: login

will13am — Thu, 29 Feb 2024 23:31:30 GMT

@Mel77 , have you been able to successfully login to your online account before? Are you using the app or browser? If on the browser, try using incognito mode.

Re: login

Mel77 — Thu, 29 Feb 2024 23:35:10 GMT

what is incognito mode

Re: login

will13am — Thu, 29 Feb 2024 23:37:52 GMT

@Mel77 wrote:
what is incognito mode

Private mode is another name. Basically, all cookies and cache are discarded when using incognito mode. This mode can be useful when accessing the self serve account because the Public Mobile site often suffers from cached data malaise.

Re: login

Mel77 — Fri, 01 Mar 2024 00:04:08 GMT

how do i contact a CSA agent ? nothing is working

Re: login

Mel77 — Fri, 01 Mar 2024 00:14:54 GMT

problem is , when i click forgot passpword or email .. it will not send me any codes on texte or mail .. its like i don’t exist .. i have tried clearing all browsers.. i am going tomthe US tomorrow and to buy an addon

Re: login

Mel77 — Fri, 01 Mar 2024 00:28:20 GMT

how can i contact a CSA