topic Re: subscribing issues in Get Support

subscribing issues

Steig — Fri, 01 Mar 2024 07:36:08 GMT

I got my SIM card and tried activating my account while bringing my old number and I got "Something didn't go right while activating". How do I move forward from here?

Re: subscribing issues

Sansan — Thu, 29 Feb 2024 22:21:53 GMT

See if this will help.

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number#:~:text=If%20you%20are%20new%20to,either%20during%20or%20after%20activation.

Re: subscribing issues

Steig — Thu, 29 Feb 2024 22:29:43 GMT

My old phone is still active and I entered all the info they asked for. I am stuck on this screen and it wont let me do anything else and the help function doesn't work.

Re: subscribing issues

Steig — Thu, 29 Feb 2024 22:31:17 GMT

My old phone is still active and I entered all the info they asked for. I am stuck on this screen and it wont let me do anything else and the help function doesn't work.

Re: subscribing issues

Sansan — Thu, 29 Feb 2024 22:37:01 GMT

Did you get their text and replied already? The account number of your old provider is what you need to provide. If so and still stick you can send a message to cs at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscribing issues

Steig — Thu, 29 Feb 2024 22:43:45 GMT

Thanks for the link. I sent them a message never got the text.

Re: subscribing issues

Sansan — Thu, 29 Feb 2024 22:55:53 GMT

Ok great they will be able to direct you from there.

If you were porting your number from another carrier and you didn't get the confirmation text, that means it was not done correctly. Are you trying to come from another provider and keep your number?

Did you follow steps 1-5 correctly?