topic Re: Ported my number but... in Get Support

Ported my number but...

Edee — Wed, 28 Feb 2024 06:03:16 GMT

Hi Guys,

I ported my number from physical sim (freedom mobile) to PM (e-sim).

It's been more than 5 hours since I approved the transfer request sent by Freedom, my Freedom sim is still showing signal bar on my phone.

My Freedom sim is getting all incoming calls and texts as of writing this message.

My PM can only make outgoing call with the recipient showing my ported number. Data works fine but I can't receive any text or send any text.

I can't send a ticket because the system has been down the whole day.

Any idea who I can reach out to?

Handy1 — Thu, 29 Feb 2024 22:38:24 GMT

@Edee I’ll send you the porting team number private message they can re trigger the port request for you

Edee — Thu, 29 Feb 2024 22:30:43 GMT

Thank you so much, the number you gave me works like a charm.