topic Anybody else having issues with mms lately? in Get Support

Anybody else having issues with mms lately?

0utc4st — Thu, 29 Feb 2024 20:24:24 GMT

i just noticed my mms weren't working. I checked my apn setting and reset my network settings and I still can't send mms, I already contacted @CS_Agent but just wondering if I'm the only one

Re: Anybody else having issues with mms lately?

hTideGnow — Thu, 29 Feb 2024 21:48:38 GMT

HI @0utc4st

what phone do you have? Phones older than 2017 or 2015 will not have MMS anymore

Try to click Reset All Networks and check if it resolves the issue

Re: Anybody else having issues with mms lately?

0utc4st — Thu, 29 Feb 2024 22:07:00 GMT

@hTideGnow

I have a Oneplus N20, got it last year. Tried doing a network reset but still can't send or receive mms

Re: Anybody else having issues with mms lately?

softech — Thu, 29 Feb 2024 22:28:20 GMT

@0utc4st

did you just update the OS to Android 14? There has been some issue with OnePlus after the Android upgrade

A suggestion is to first try Reset All networks

If that does not work, please go to the APN screen, delete the current APN profile. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Anybody else having issues with mms lately?

natewu — Thu, 29 Feb 2024 22:44:05 GMT

tried this on my pixel 5 does not work, android 11

Re: Anybody else having issues with mms lately?

0utc4st — Thu, 29 Feb 2024 22:50:14 GMT

@softech

Already tried all this. I still can't send/ receive mms. Already contacted cs_agent, waiting to hear back from them

Re: Anybody else having issues with mms lately?

BruiserSAR — Thu, 29 Feb 2024 23:56:41 GMT

Is it only to/from iPhones that you have this issue. Oneplus 7T, 8T and 12R in my mix and all cannot send/receive iPhone messages. Android to Android is fine

Re: Anybody else having issues with mms lately?

0utc4st — Fri, 01 Mar 2024 00:12:07 GMT

@BruiserSAR

Seems like it's just all mms in general

Re: Anybody else having issues with mms lately?

BruiserSAR — Fri, 01 Mar 2024 00:39:22 GMT

Yes agree, I was thinking Apple, but I just turned off RCS and tried a photo to another Android, failed as well. I hope this gets fixed.

Re: Anybody else having issues with mms lately?

BruiserSAR — Fri, 01 Mar 2024 00:51:07 GMT

You are not the only one, this is driving me insane. All MMS are failing for me. And a friend on Koodo, same issue.

Re: Anybody else having issues with mms lately?

0utc4st — Fri, 01 Mar 2024 01:11:42 GMT

@BruiserSAR @I just got a txt message from a tech, don't know if this might help you out but it fixed my issue

Re: Anybody else having issues with mms lately?

BruiserSAR — Fri, 01 Mar 2024 01:22:02 GMT

Thanks for this, but no joy. Any chance you can share a screen shot of the rest of the settings in the Telus APN??? PLease.

Re: Anybody else having issues with mms lately?

hTideGnow — Fri, 01 Mar 2024 01:23:23 GMT

hi @BruiserSAR

Telus APN won't work, you need Public Mobile APN

Re: Anybody else having issues with mms lately?

BruiserSAR — Fri, 01 Mar 2024 01:25:37 GMT

Thanks, but Public Mobility not working either. Is yours working for MMS? If so, can you share a screen shot of your APN Settings? Thanks

Re: Anybody else having issues with mms lately?

hTideGnow — Fri, 01 Mar 2024 01:30:30 GMT

HI @BruiserSAR

delete your APN profile and re-add the PM APN as a new one. There were couple customers need to do that. Just update not help

Re: Anybody else having issues with mms lately?

BruiserSAR — Fri, 01 Mar 2024 01:37:04 GMT

Thanks, I have done that many times without any luck. I see others saying the MMS Port needs to be updated from 80 to 8799 and the MMSC Proxy to be updated as well. Just looking for a fix is all.

Re: Anybody else having issues with mms lately?

hTideGnow — Fri, 01 Mar 2024 01:38:41 GMT

hi @BruiserSAR

don't just update. Delete the Full APN profile, and add it back by entering again everything. As said, there were multiple customers confirmed just update won't work, delete the whole APN profile and reenter everything

Re: Anybody else having issues with mms lately?

BruiserSAR — Fri, 01 Mar 2024 01:40:43 GMT

Thanks, I have tried that. That is why I am asking for a screen shot to see what to type in and where to type it.

Re: Anybody else having issues with mms lately?

hTideGnow — Fri, 01 Mar 2024 01:42:25 GMT

HI @BruiserSAR

Oracle has posted the full APN settings in his post above

https://productioncommunity.publicmobile.ca/t5/Get-Support/Anybody-else-having-issues-with-mms-lately/m-p/1150037/highlight/true#M802654

Re: Anybody else having issues with mms lately?

BruiserSAR — Fri, 01 Mar 2024 02:09:27 GMT

These settings solved it for me and others in my group.

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220
Once APN is created, clients will have to restart the device and test.