topic Re: Calls and texts. in Get Support

Calls and texts.

Jynxy2020 — Thu, 29 Feb 2024 19:31:40 GMT

I can't receive calls or texts but I can make calls and send texts. Been happening since Feb 25.

Re: Calls and texts.

hTideGnow — Thu, 29 Feb 2024 19:34:43 GMT

HI @Jynxy2020

is that a new activation? and you requested porting?

look like the porting was not done. I sent you a phone number to your Community inbox to call Porting team.

Re: Calls and texts.

Handy1 — Thu, 29 Feb 2024 19:36:22 GMT

@Jynxy2020 Did you just port a number into PM ? If so did you leave old providers sim in the phone to reply YES to the confirmation text ? And do you still have old providers SIM card ? I’m guessing it still works and the port didn’t complete . If that’s the case no worries I’ll private message you the porting team number . Give them a call and they can re trigger the port request for you .

Re: Calls and texts.

Jynxy2020 — Thu, 29 Feb 2024 19:36:57 GMT

It's not a new activation and I never did porting.

Re: Calls and texts.

Handy1 — Thu, 29 Feb 2024 19:37:43 GMT

@Jynxy2020 Can you test the SIM card in another phone to test ?

Re: Calls and texts.

Jynxy2020 — Thu, 29 Feb 2024 19:40:49 GMT

I will try that when I have another phone here. I took sim card out to see if that would fix it but no.