topic Re: Number port. in Get Support

Number port.

sngj0620 — Thu, 29 Feb 2024 16:19:51 GMT

I ported my number from rogers to public. I got a text from rogers asking if I did the port request or not. I replied with yes. after less than an hour my Rogers signals were gone. I choose the E-sim option for public mobile sim. so, then I went to phone settings and activated my E-sim in cellular and deactivated rogers. I want to confirm if I should be getting any confirmation message from public saying my number has been ported? Wondering how I would know if my number were ported or not bcuz I have to pay my remaining balance to rogers. I can only pay once the number has been ported completely from rogers. rogers said they will deactivate my line once it's activated at public. so, wondering should I be hearing from public to confirm that my number has been successfully ported? anyone knows. I had physical sim of rogers

Re: Number port.

hTideGnow — Thu, 29 Feb 2024 16:22:00 GMT

HI @sngj0620

you don't need a text from PM, you might or might not get it for the completion of the port

With your esim, can you make outbound calls with that? (remember to disable your Rogers esim or remove your Rogers physical sim to test)

Re: Number port.

Sansan — Thu, 29 Feb 2024 16:30:16 GMT

I have seen where a simple restart of the phone fixes the issue. Did you restart yet? @sngj0620

Re: Number port.

sngj0620 — Thu, 29 Feb 2024 18:42:50 GMT

It actually worked without restarting. All I did was changed setting under cellular. turned off rogers and turn on public. thanks for the response though.

Re: Number port.

computergeek541 — Thu, 29 Feb 2024 18:51:29 GMT

@sngj0620 wrote:
It actually worked without restarting. All I did was changed setting under cellular. turned off rogers and turn on public. thanks for the response though.

Resarting the device isn't always actually a requirement. Eventually, everything should start working even if a customer doesn't restart. When there's a number port, plan change, number change, or after a network outage, the restart the device advice is often given because the device disconnects from the network and reconnects. This can sometimes more quickly force any network provisioning updates through.