topic Re: Public Points - Points Back in Get Support

Public Points - Points Back

Scooter_Mac — Thu, 29 Feb 2024 15:25:21 GMT

Hello Community,

I have been with PM for about 10 months. We have been receiving the Points Back (5% of the plan value) monthly, but the last time we have received the points was November 2023. We have three accounts, mine, my wife and my son. My wife's account is receiving the points back points on a $50 per month plan, but my son and I are not. We are on a $39 a month plan.
I am still receiving the friend referral.

Any advise on this.

Thanks

Re: Public Points - Points Back

Dunkman — Thu, 29 Feb 2024 15:25:11 GMT

@Scooter_Mac

Then you will need to contact customer service agent. Seems like a glitch in your rewards.

Need to submit a ticket via the chatbot.

https://www.publicmobile.ca/en/ab/get-help

Re: Public Points - Points Back

Phil_Adelphus — Thu, 29 Feb 2024 16:17:36 GMT

@Scooter_Mac This happened to me in December, a customer service agent fixed it. There was indeed a glitch in the system.

Re: Public Points - Points Back

Scooter_Mac — Thu, 29 Feb 2024 16:38:43 GMT

Thanks....I was able to PM cs_agent and someone is now looking into this for me.