topic Re: unregistered sim & activation issues. in Get Support

unregistered sim & activation issues.

Brian06 — Sat, 02 Mar 2024 19:11:35 GMT

bought plan, activated sim, login thru app, pick out number, asks me to confirm my identity thru a verification on the phone number I chose, unable to receive code due to sim remaining unregistered. help please

Re: unregistered sim & activation issues.

PM_5G — Thu, 29 Feb 2024 08:24:12 GMT

After it asks for verification code there is a box that states... Resend code... ask it to be resent and there should be an option to send verification code to the e-mail address you signed up with...

Going on memory but there is definitely an option to send verification code to e-mail address you signed up with....

Private Message customer service directly in community - this link will create the message....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch your Community Inbox - Envelope at top right beside your Avatar
Reply to CS_Agent in Community Inbox
Replies from CS_Agent may get CC'd to your Email but you cannot reply there.

Re: unregistered sim & activation issues.

Dunkman — Thu, 29 Feb 2024 14:52:35 GMT

@Brian06

Did you finish off the activation via your PM app? Then you should receive the confirmation text.